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Refunds and Exchange

Items bought from our online store:

You have 14 days to either refund or exchange any non-sale item from the date you receive the order. For sale item, you can only get your products exchanged within 7 days of purchase. There is no option for refund in case of sale items.

To Refund:

Contact the customer service center to arrange a collection at customerservice@weavesgroup.com or call toll free number. Sale or discounted items are excluded. Refunds will be issued to the same credit card that was used for original purchase. We do not provide cash refunds. Shipping costs are non-refundable. The refund may take up to 2 billing cycles, after collection, to appear on your credit card statements.

To Exchange:

Visit one of our retail stores bh.khaadi.com/storelocator.

Sale or discounted items must be exchanged within 7 days of receiving the order.

Prove of purchase is required at time of exchange.

You can exchange for any items that is equal to or above the value of the returned item. If the new item is of a higher value, you must pay the difference.

Terms:

Items must be in re-sellable condition.

Original tags must be in place.

Return will only be transacted in original country of purchase.

This does not affect your statutory rights.

Damaged goods:

We are sorry if the item you have received is damaged in any way. Please contact customer service center to arrange a collection customerservice@weavesgroup.com or call toll free number.

You can also take the item to one of our retail stores where one of our customer service representatives will assist you. bh.khaadi.com/storelocator.

Items bought from one of our retail stores:

You have 14 days to return any item from the date you purchased the item (excluding sale or promotional items).

You can only return in one of our stores, not through our online collection service.

Refunds will be issued to the same credit card that was used for original purchase.

During busy periods such as sale days, we may ask you to come back so that the return can be processed.

Sale or discounted items will be exchanged only within 7 days of purchase.

Terms:

Items must be in re-sellable condition.

Original tags must be in place.

Return will only be transacted in original country of purchase.

This does not affect your statutory rights.